Refund Policy

30 -day guarantee

If a new subscription isn't right for your building, write to us within 30 days of the first payment and we'll refund it in full — no questions asked. Write to support@roomcal.io with the email address on the subscription.

How refunds are processed

Payments are handled by Paddle, our Merchant of Record. Refunds are issued by Paddle to the original payment method, and typically appear within 5–10 business days depending on your bank or card issuer.

After the 30 days

After the guarantee period, you can cancel your subscription at any time from your billing settings; the paid plan then runs until the end of the current billing period, and we don't refund the remaining days. Renewal payments can be refunded within 30 days if you haven't used the service meaningfully since the renewal — just ask.

Statutory rights

Nothing here limits the rights you have under Danish consumer law. If you buy as a business, the guarantee above is our goodwill commitment on top of your statutory rights.